We invite you to call 1-800-242-5444 Monday - Friday 7 a.m. - 7 p.m. CST and Saturdays 7 a.m. - 3 p.m. CST to speak with a Customer Care representative. After hours, use our interactive voice response system for medical eligibility and benefit information only.
As a trusted member of our care networks, we deeply appreciate the quality of care you provide to Boilermakers National Health and Welfare Fund participants. On behalf of eligible participants, retirees and their families, thank you!
At Boilermakers National Funds, our commitment is to make it easy for you to do business with us. Our team takes pride in expediting claims processing, ensuring the highest level of accuracy along the way. When you need to contact us, you can count on us to provide quick, accurate answers.
We’re here to help you:
- Get quicker answers to your questions
- Check the status of a claim
- Change your contact information
- Confirm a participant’s eligibility
- Learn about coverage details for active participants and retirees
- Learn about our NPI Contingency Plan
- Answer your questions about submitting NPI numbers (See FAQs)
Please note: Effective 1/1/08, Delta Dental is now the primary dental benefits network. All dental claims for services received as of 1/1/08 should be submitted to Delta Dental. Claims with a date of service prior to 12/31/07 should be submitted to CIGNA. You may consult the dental fee schedule for those dates.
We encourage you to call the Boilermakers National funds interactive voice response (IVR) system to verify eligibility and benefits. Simply dial toll-free 1-800-242-5444 and follow the voice prompts to get SECURE answers to your questions. The IVR is available 24 hours a day, seven days a week.