News and Announcements

Important Contact Information / Hours of Business

Our office hours at Boilermakers National Funds (BNF) are 8 a.m. through 5 p.m. CST, Monday through Friday.

Participants and Employers should call BNF at 866-342-6555 for questions about:

  • Pension
  • Employer Contributions

Participants wanting information about their Annuity should call Prudential at 1-855-611-2628, 8 a.m. through 9 p.m. EST, Monday through Friday.

Contact information for BNF Health and Welfare questions depends on the type of information you are seeking. Below is a list of Health and Welfare contact numbers by inquiry type for your reference.


Call the BNF Eligibility line at 866-342-6555 for the following:

  • Medical eligibility
  • Dental eligibility
  • Pharmacy eligibility
  • Vision Eligibility
  • Long term disability
  • Short term disability
  • Life insurance
  • COBRA and Retiree enrollment
  • Self pay premium

All eligibility correspondence regarding COBRA and self pay election forms must be sent to:

      Boilermakers National Health & Welfare Fund
      P O Box 909700
     Kansas City, MO 64190-9700 

Medical Services

Call CIGNA at 800-235-7748 or visit for the following:

  • Medical benefit information
  • Pre-authorizations
  • Medical claim status
  • Upcoming medical service questions
  • 24-hour nurse line
  • Transplants
  • Identification card requests
  • Provider network status

Mental Health Services

Call CIGNA at 800-235-7748 or visit for the following:

  • Mental health or substance abuse services
  • Boilermakers Substance Abuse Crisis Line 877-244-3572
  • 24-hour nurse line
  • Upcoming services questions
  • Provider network status

Pharmacy Services

Call Express Scripts at 800-655-0459 or visit for the following:

  • Pharmacy benefit questions
  • Mail order prescription status
  • Pre-authorizations
  • Pharmacy directory
  • Report fraud or abuse
  • Questions about brand or generic drugs

Dental Services

Call Delta Dental at 800-234-3375 or visit for the following:

  • Dental claim status
  • Dental benefit questions
  • Pre-authorizations for dental services
  • Upcoming dental services questions
  • Provider network status

And, as always, refer to this Web site,, for 24/7 access to Plan documents, notices and vendor links.