IMPORTANT CONTACT INFORMATION / HOURS OF BUSINESS

Our office hours at Boilermakers National Funds (BNF) are Monday through Friday 8am - 5pm CT. 

PENSION AND EMPLOYER CONTRIBUTIONS

Participants and Employers should call BNF at 1-866-342-6555.

ANNUITY

Participants wanting information about their Annuity should call Prudential at 1-855-611-2628, Monday through Friday 8am - 9pm ET.

HEALTH & WELFARE

Contact information for Health & Welfare questions depend on the type of information you are seeking. Below is a list of Health & Welfare contact numbers for your reference.

HEALTH & WELFARE ELIGIBILITY

Call the eligibility line at 1-866-342-6555 for the following:

• Medical eligibility
• Dental eligibility
• Pharmacy eligibility
• Vision eligibility
• Long term disability
• Life insurance
• COBRA and Retiree enrollment
• Self pay premium

All eligibility correspondence regarding COBRA and self pay election forms must be sent to:

MEDICAL SERVICES

Call CIGNA at 1-800-235-7748 or visit mycigna.com for the following:

• Medical benefit information
• Pre-authorizations
• Medical claim status
• Upcoming medical service questions
• Telehealth services through MD Live for Cigna
• 24-hour nurse line
• Transplants
• Identification card requests
• Provider network status

MENTAL HEALTH/SUBSTANCE ABUSE SERVICES

Call CIGNA at 800-235-7748 or visit mycigna.com for the following:

• Mental health or substance abuse services
• Boilermakers Substance Abuse Crisis Line 1-877-244-3572
• Telehealth services through MD Live for Cigna
• 24-hour nurse line
• Upcoming services questions
• Provider network status

TELEHEALTH SERVICES

Call MD Live for Cigna at 1-800-235-7748 or visit mycigna.com for electronic visits with a doctor anytime *Effective 1/1/2022

Call American Well at 1-844-733-3627 or visit patients.amwell.com for electronic visits with a doctor anytime

PHARMACY SERVICES

Call Express Scripts at 1-800-655-0459 or visit express-scripts.com for the following:

• Pharmacy benefit questions
• Mail order prescription status
• Pre-authorizations
• Pharmacy directory
• Report fraud or abuse
• Questions about brand or generic drugs

DENTAL SERVICES

Call Delta Dental of Kansas at 1-800-234-3375 or visit deltadentalks.com for the following:

• Dental claim status
• Dental benefit questions
• Pre-authorizations for dental services
• Upcoming dental services questions
• Provider network status

VISION SERVICES

Call BNF Vision through Wilson McShane Corporation at 1-855-249-2298 for the following:

• Vision claim status
• Vision benefit questions
• Upcoming vision services questions

To submit a claim for reimbursement please fax a claim form to 1-816-756-3659 or send a claim form to:

      BNF Vision
      P.O. Box 219118
      Kansas City, MO 64121-9118

LONG TERM DISABILITY SERVICES

Call New York Life Group Benefit Solutions at 1-800-362-4462 for the following:

• To start a long term disability claim
• Long term disability claim status
• Long term disability benefit questions

LIFE INSURANCE SERVICES

Call MetLife at 1-800-638-6420 for any questions regarding life insurance claims or benefits

MEDICARE PRIMARY RETIREE COVERAGE SERVICES

Call United Healthcare at 1-877-755-5349 or visit uhcretiree.com for any questions regarding Medicare primary retiree coverage claims or benefits

Refer to this Web site, www.bnf-kc.com, for 24/7 access to Plan documents, notices and vendor links.