IMPORTANT CONTACT INFORMATION / HOURS OF BUSINESS
Our office hours at Boilermakers National Funds (BNF) are Monday through Friday 8am - 5pm CT.
PENSION AND EMPLOYER CONTRIBUTIONS
Participants and Employers should call BNF at 1-866-342-6555.
ANNUITY
Participants wanting information about their Annuity should call Empower at 1-855-611-2628, Monday through Friday 8am - 9pm ET.
HEALTH & WELFARE
Contact information for Health & Welfare questions depend on the type of information you are seeking. Below is a list of Health & Welfare contact numbers for your reference.
HEALTH & WELFARE ELIGIBILITY
Call the eligibility line at 1-866-342-6555 for the following:
- Medical eligibility
- Dental eligibility
- Pharmacy eligibility
- Vision eligibility
- Long term disability
- Life insurance
- COBRA and Retiree enrollment
- Self pay premium
All eligibility correspondence regarding COBRA and self pay election forms must be sent to:
Boilermakers National Health & Welfare Fund
P.O. Box 909700
Kansas City, MO 64190-9700
MEDICAL SERVICES
Call CIGNA at 1-800-235-7748 or visit mycigna.com for the following:
- Medical benefit information
- Pre-authorizations
- Medical claim status
- Upcoming medical service questions
- Telehealth services through MD Live for Cigna
- 24-hour nurse line
- Transplants
- Identification card requests
- Provider network status
MENTAL HEALTH/SUBSTANCE ABUSE SERVICES
Call CIGNA at 800-235-7748 or visit mycigna.com for the following:
- Mental health or substance abuse services
- Boilermakers Substance Abuse Crisis Line 1-877-244-3572
- Telehealth services through MD Live for Cigna
- 24-hour nurse line
- Upcoming services questions
- Provider network status
TELEHEALTH SERVICES
Call MD Live for Cigna at 1-800-235-7748 or visit mycigna.com for electronic visits with a doctor anytime *Effective 1/1/2022
VIRTUAL SECOND OPINION VISITS
Call The Cleveland Clinic at 1-844-777-0788 or visit Sign Up (virtual2ndopinionbycc.io for virtual second opinion visits *Effective 7/1/2022
PHARMACY SERVICES
Call Express Scripts at 1-800-655-0459 or visit express-scripts.com for the following:
- Pharmacy benefit questions
- Mail order prescription status
- Pre-authorizations
- Pharmacy directory
- Report fraud or abuse
- Questions about brand or generic drugs
DENTAL SERVICES
Call Delta Dental of Kansas at 1-800-234-3375 or visit deltadentalks.com for the following:
- Dental claim status
- Dental benefit questions
- Pre-authorizations for dental services
- Upcoming dental services questions
- Provider network status
VISION SERVICES
Call BNF Vision through Wilson McShane Corporation at 1-855-249-2298 for the following:
- Vision claim status
- Vision benefit questions
- Upcoming vision services questions
To submit a claim for reimbursement please fax a claim form to 1-816-756-3659 or send a claim form to:
BNF Vision
P.O. Box 219118
Kansas City, MO 64121-9118
LONG TERM DISABILITY SERVICES
Call New York Life Group Benefit Solutions at 1-888-842-4462 or 1-866-562-8421 (Española) for the following:
- To start a long term disability claim
- Long term disability claim status
- Long term disability benefit questions
LIFE INSURANCE SERVICES
Call MetLife at 1-800-638-6420 for any questions regarding life insurance claims or benefits
MEDICARE PRIMARY RETIREE COVERAGE SERVICES
Call United Healthcare at 1-877-755-5349 or visit uhcretiree.com for any questions regarding Medicare primary retiree coverage claims or benefits
Refer to this Web site, www.bnf-kc.com, for 24/7 access to Plan documents, notices and vendor links.
