IMPORTANT CONTACT INFORMATION / HOURS OF BUSINESS

Our office hours at Boilermakers National Funds (BNF) are Monday through Friday 8am - 5pm CT. 

PENSION AND EMPLOYER CONTRIBUTIONS

Participants and Employers should call BNF at 1-866-342-6555.

ANNUITY

Participants wanting information about their Annuity should call Empower at 1-855-611-2628, Monday through Friday 8am - 9pm ET.

HEALTH & WELFARE

Contact information for Health & Welfare questions depend on the type of information you are seeking. Below is a list of Health & Welfare contact numbers for your reference.

HEALTH & WELFARE ELIGIBILITY

Call the eligibility line at 1-866-342-6555 for the following:

• Medical eligibility
• Dental eligibility
• Pharmacy eligibility
• Vision eligibility
• Long term disability
• Life insurance
• COBRA and Retiree enrollment
• Self pay premium

All eligibility correspondence regarding COBRA and self pay election forms must be sent to:

COMPREHENSIVE HEALTH BENEFITS - MEDICAL, MENTAL HEALTH AND SUBSTANCE USE SERVICES

Call CIGNA at 1-800-235-7748 or visit mycigna.com for the following:

• Benefit information for medical, mental health, or substance use treatment
• Provider and facility network status
• Collaborative care providers
• Telehealth services through MDLive
• In-Network telehealth providers
• When out-of-network services are payable at the in-network benefit level
• Hearing aid benefit information and Amplifon providers
• Pre-authorization and case management
• Claim status
• Transplant benefits and LifeSource facility information
• Identification card requests
• Healthy Rewards Program information
• 24-hour nurse line
• Coaching and support for autism
• Autism Awareness series www.Cigna.com/autism
• Boilermakers Substance Abuse Crisis Line 1-877-244-3572
• Bundled surgery services and supplies 1-855-678-0042

TELEHEALTH SERVICES

• MDLive for Cigna – call 1-800-235-7748 or visit www.mycigna.com
• Amwell – call 1-844-733-3627 or visit www.amwell.com or download the app.  Enter service key:  BOILERMAKERS to get the Boilermakers National Health and Welfare Fund rate.
• Brightside Health – call 1-415-360-3348 or visit www.brightside.com
• All other Telehealth Providers – call Cigna at 1-800-235-7748

VIRTUAL DIABETES MANAGEMENT - Effective 7/1/2023

Visit Virta Health at www.virtahealth.com/join/boilermakers .  Virta is a virtual clinic that uses nutrition, science, and technology to manage your diabetes and related issues in the body – no calorie counting, or gym visits needed.

VIRTUAL PHYSICAL THERAPY - Effective 7/1/2023

Visit Hinge Health at hinge.health/boilermakersnational-enroll .  No matter where you have pain or whether your pain is intense or moderate, persistent or comes and goes, Hinge Health can help.

VIRTUAL SECOND OPINION VISITS

Call The Cleveland Clinic at 1-844-777-0788 or visit The clinic by Cleveland Clinic for virtual second opinion visits.

PHARMACY SERVICES

Call Express Scripts at 1-800-655-0459 or visit express-scripts.com for the following:

• Pharmacy benefit questions
• Mail order prescription status
• Pre-authorizations
• Find In-Network pharmacies
• Report fraud or abuse
• Questions about brand or generic drugs

DENTAL SERVICES

Call Delta Dental of Kansas at 1-800-234-3375 or visit deltadentalks.com for the following:

• Dental claim status
• Dental benefit questions
• Pre-authorizations for dental services
• Upcoming dental services questions
• Provider network status

VISION SERVICES

Call BNF Vision through Wilson McShane Corporation at 1-855-249-2298 for the following:

• Vision claim status
• Vision benefit questions
• Upcoming vision services questions

To submit a claim for reimbursement please fax a claim form to 1-816-756-3659 or send a claim form to:

      BNF Vision
      P.O. Box 219118
      Kansas City, MO 64121-9118

LONG TERM DISABILITY SERVICES

Call BNF Long Term Disability through Wilson McShane Corporation at 1-855-249-2298 for the following:

• To start a long term disability claim
• Long term disability claim status
• Long term disability benefit questions

LIFE INSURANCE SERVICES

Call MetLife at 1-800-638-6420 for any questions regarding life insurance claims or benefits

MEDICARE PRIMARY RETIREE COVERAGE SERVICES

Call United Healthcare at 1-877-755-5349 or visit uhcretiree.com for any questions regarding Medicare primary retiree coverage claims or benefits

Refer to this Web site, www.bnf-kc.com, for 24/7 access to Plan documents, notices and vendor links.